1. Definitions and Terms and Conditions
1. In these General Terms and Conditions: "Seller" Sentrade International B.V.; "Buyer" Any natural or legal person who has a contract with Sentrade International B.V. is or will be in a contractual relationship of any kind; "Products": The subject of one or more agreements.
2. These General Terms and Conditions apply to all offers from Sentrade International B.V. as well as on all transactions with Sentrade International B.V. agreements entered into
3. In addition to these General Terms and Conditions, additional terms and conditions may apply to certain services and/or products if expressly indicated. If there are any differences between the Additional Terms and Conditions and these General Terms and Conditions, then in principle the provisions of the Additional Terms and Conditions will prevail over the General Terms and Conditions, unless stipulated otherwise.
4. It is only possible to deviate from one or more provisions in these General Terms and Conditions if this has been expressly agreed in writing. In that case, the other provisions of these terms and conditions will remain in full force.
5. General Terms and Conditions used by the Buyer do not apply, unless expressly stated in writing by Sentrade International B.V. has been agreed.
6. Sentrade International B.V. reserves the right to change and/or supplement the General Terms and Conditions.
7. By using the Internet sites of Sentrade International B.V. and/or placing an order, the Buyer accepts these General Terms and Conditions as well as all other rights and obligations as stated on the internet site.
8. Sentrade International B.V. is authorized to make use of third parties in the performance of an agreement with the Buyer.
2. Offers and conclusion of agreements
1. Offers or quotations must be regarded as an invitation to potential Buyers to make an offer. Sentrade International B.V. is in no way bound by it, unless this has been recorded in writing and unambiguously. The acceptance of the invitation to make an offer by the potential Buyer counts as an offer and only leads to the formation of an agreement if the other provisions of this article have been met.
2. Offers are valid while stocks last.
3. An agreement is concluded at the moment that an order confirmation has been handed over to the Buyer or, in the event that the offer has been made via the internet site, has been sent by e-mail to the e-mail address specified by the Buyer. This agreement can be made by Sentrade International B.V. be revoked in the event that the Buyer does not meet the conditions or has met them in the past. In that case, Sentrade International B.V. the Buyer enters it
eight (8) days after receipt of the order.
4. Buyer and Sentrade International B.V. expressly agree that a valid agreement is concluded by using electronic forms of communication, as soon as the conditions in Articles 2.4 and 2.5 are met. In particular, the lack of an ordinary signature does not affect the binding force of the offer and its acceptance. The electronic files of Sentrade International B.V. are hereby, to the fullest extent permitted by law, a presumption of evidence.
5. Information, images, verbal announcements, statements, etc. with regard to all offers and the most important characteristics of the products that are provided by telephone or e-mail are given or made as accurately as possible. Sentrade International B.V. does not, however, guarantee that all offers and products are fully in accordance with the information provided. In principle, deviations cannot give rise to compensation and/or dissolution.
3. Prices
1. All prices are expressed in Euros, in accordance with the relevant legal requirements, and include VAT.
2. Special offers are only valid while stocks last.
3. The Buyer owes the price that Sentrade International B.V. in its confirmation in accordance with Article 2.4 hereof terms and conditions communicated to it. Obvious (manipulation) errors in the quotation, such as obvious inaccuracies can also be made by Sentrade International B.V. after the conclusion of the agreement. be corrected.
4. Delivery costs are not included in the price. Further rules apply with regard to certain payment methods
conditions regarding the delivery method and the associated costs.
This will be clearly communicated to the Buyer.
5. If the prices for the products offered increase in the period between the order and its execution, the Buyer can cancel the order or cancel the agreement.
terminate the order within eight (8) days after notification of the price increase by Sentrade International B.V.
4. Payment
1. Orders can be paid in the following ways:
- Ideal
- Prepayment via bank transfer
- Cash on delivery payment
2. The Purchaser shall also bear all (extra) judicial costs of any nature whatsoever, incurred by Sentrade International B.V. as a result of the Buyer's non-compliance with its (payment) obligations.
3. In case of late payment Sentrade International B.V. authorized to terminate the agreement with immediate effect or to suspend (further) delivery until the Buyer has fully fulfilled its payment obligations. This includes the payment of interest and costs due.
5. Delivery and delivery time
1. Orders will be delivered as soon as possible. Sentrade International B.V. strives to ship orders within 2 business days of receipt of payment. The latest delivery term is 30 days after receipt of the order, with the exception of advance payments where the latest delivery term is 30 days after receipt of payment. Said delivery time is only an indication, no rights can be derived from this. Sentrade International B.V. can provide further information about delivery times
on the website or otherwise in writing. Such information is only indicative.
2. If a product that is temporarily out of stock is ordered by the Buyer, it will be indicated when the product will be available again. Sentrade International B.V. strives to report delays to the Buyer by telephone or e-mail within one working day.
3. Sending by post is at the buyer's risk. Sentrade International B.V. is not responsible for lost or damaged packages.
4. Different conditions may apply to deliveries abroad.
5. If the delivery takes place in parts, Sentrade International B.V. the right to consider each delivery as a separate transaction
6. The Buyer is obliged to take delivery of the purchased goods within the agreed term. Failing this, Sentrade International B.V. entitled, pursuant to the provisions of article 6:60 of the Dutch Civil Code, to demand that the competent court sentence Sentrade International B.V. from the obligation to deliver the agreed products, or to claim payment of the purchase price of the part not purchased without prior notice of default. If the Buyer does not fulfill its payment obligation, Sentrade International B.V. entitled to declare the agreement dissolved without judicial intervention.
6. Warranty
Sentrade International B.V. makes every effort to deliver the products to you in good condition. It may happen that an order breaks during transport or that something else happens that entitles you to a warranty claim. From a legal point of view, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.
7. Complaints
It can always happen that something doesn't go quite as planned. We recommend that you first submit complaints to Sentrade International B.V. by sending an email to support@sentradein.com. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the platform of the European Union.
8. Defects and Complaint Period
1. The Buyer is obliged to carefully inspect the products immediately upon receipt. Complaints from the Buyer that relate to defects in the product or the delivery, which are externally observable, must be submitted by the Buyer within three days after delivery (or within three days after the invoice date if the products could not or could not be delivered to the Buyer). to Sentrade International B.V. be notified.
2. The Buyer is not entitled to return products for which no substantiated advertising exists. If this is nevertheless done without valid reasons, then all costs associated with the return shipment will be borne by the Buyer. Sentrade International B.V. is in that case free to store the products under third parties at the expense and risk of the Buyer.
9. Retention of Ownership
1. Ownership of products, notwithstanding the actual delivery, will only transfer to the Buyer after it has already paid all that it has received under any agreement with Sentrade International B.V. has been paid in full, including reimbursement of interest and costs, also for earlier or later deliveries and any work performed or to be performed with regard to the products.
2. The Buyer may not tax, sell, resell, alienate or otherwise encumber the products before ownership has passed.
10. Right of withdrawal
Upon delivery of products:
When purchasing products, the consumer has the option of dissolving the contract without giving reasons during 14 days. This cooling-off period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.
During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
If the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days after receipt of the product. The consumer must make this known by means of the model form. After the consumer has indicated that he wishes to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of dispatch.
If the customer has not made it known after the expiry of the periods referred to in paragraphs 2 and 3 that he wishes to make use of his right of withdrawal resp. has not returned the product to the entrepreneur, the purchase is a fact.
Costs in case of withdrawal
If the consumer makes use of his right of withdrawal, the costs of return will be at most for his account. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is subject to the condition that the product has already been received back by the web retailer or that conclusive proof of complete return can be submitted.
11. Warranty and Liability
1. Sentrade International B.V. is never obliged to pay any compensation to the Buyer or others, unless there is intent or gross negligence on its part. Sentrade International B.V. does not accept any liability for consequential or trading loss, indirect damage and loss of profit or turnover.
2. If Sentrade International B.V. is obliged to compensate for any damage for whatever reason, then that compensation will never exceed an amount equal to the invoice value with regard to the product or service that caused the damage.
3. Without prejudice to the provisions of this article, there can be no guarantee in the following cases:
- if the warranty seal has been removed by the customer;
- if the wear can be considered normal;
- if changes have been made in or to the product, including repairs that have not been carried out with the permission of Sentrade International B.V. or the manufacturer;
- if the original invoice cannot be submitted, has been changed or made illegible;
- if defects are the result of improper use or improper use;
- if damage is caused by intent, gross negligence or negligent maintenance.
4. The Buyer is obliged to send Sentrade International B.V. to indemnify against any claim that third parties may have against Sentrade International B.V. with regard to the execution of the agreement. could apply, insofar as the law does not prevent the relevant damage and costs from being borne by the Buyer.
5. It is possible that Sentrade International B.V. includes links on its website to other internet sites that may be of interest or information to the visitor. Such links are for informational purposes only. Sentrade International B.V. is not responsible for the content of the internet site referred to or the use thereof.
6. If investigation costs are incurred to discover a defect in the product or part of the product, which is excluded from the warranty, these costs will always be borne by the Buyer. Sentrade International B.V. strives to report this in advance. The omission of this notification does not release the Buyer from the obligation to pay these costs.
7. If costs are involved in repairing a defect, the Buyer will be informed of this. If the Buyer does not expressly agree in writing with the cost estimate, it can have its property returned against payment of the research costs. If the Buyer has not yet paid these research costs (6) months after the cost estimate has been presented, the ownership of the product will lapse to Sentrade International B.V. .
12. Force majeure
1. In case of force majeure Sentrade International B.V. not obliged to fulfill its obligations towards the Buyer. Sentrade International B.V. is entitled to suspend its obligations for the duration of the force majeure.
2. Force majeure is understood to mean any circumstance beyond its control that prevents the fulfillment of its obligations towards the Buyer in whole or in part. These circumstances include strikes, fire, business failures, power failures, failures in a (telecommunication) network or connection or communication systems used and/or the unavailability of the internet site at any time, non-delivery or late delivery by suppliers or other third parties engaged and the lack of any permit to be obtained from the government.
13. Intellectual Property
1. Buyer expressly acknowledges that all intellectual property rights of information displayed,
communications or other expressions with regard to the products and/or the internet site are held by Sentrade International B.V., its suppliers or other entitled parties.
2. Intellectual property rights are understood to mean patent, copyright, trademark, drawing and model rights and/or other (intellectual property) rights, including whether or not patentable technical and/or commercial knowledge, methods and concepts.
3. The Buyer is prohibited from making use of and/or making changes to the intellectual property rights as described in this article, such as reproduction without the express prior written permission of Sentrade International B.V. , its suppliers or other entitled parties, unless it concerns purely private use of the product itself.
14. Applicable law and competent court
1. All offers and agreements are governed exclusively by Dutch law.
2. All disputes related to or arising from offers from Sentrade International B.V. , or agreements concluded with it, will be submitted to the competent court in The Hague, unless the law expressly designates another court as competent.
Sentrade International B.V. is located in
Joop Geesinkweg 501,
1114 AB Amsterdam
When you place an order, it means that you agree to these terms and conditions.